Block the card?

If their card is lost or stolen, customers can block it instantly from their mobile application or computer. This operation is free, reversible and unlimited.


The following settings are available:

  • Pay abroad —authorise (or not) purchases made on payment terminals that are based outside your country.

> About the "pay abroad" feature.

  • Online payments —authorise (or not) online purchases.
Useful tip: To protect our customers' money, we have disabled the "Online Payment" feature by default on the card. To make secure online purchases, we recommend using our temporary Internet cards instead.

> About the Internet feature

  • ATM withdrawals —authorise (or not) withdrawals from an ATM machine.

> About the ATM withdrawal feature

  • Contactless (NFC) — authorise (or not) contactless payments for small purchases using NFC (Near Field Communication) technology.

> About the contactless feature

Set my own limits

Customers can set their own daily and weekly spending limits in the card's detailed view.

Where can I view or change my PIN (physical card only)?

Tap the PIN line to view your PIN. You can also change your PIN in that same menu.

Can I replace my old card?

If you lose your card, you can activate a new one once you receive it.

Do you have any other question ?
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