Should the customer need cash in Euros or in a foreign currency, he can use the card to make withdrawals anywhere in the world (except for countries banned by OFAC).
When entering their PIN code, the customer must remain vigilant and ensure that the confidentiality of the code is ensured. In the event of doubt or if the PIN is compromised, the customer can view and change it at any time from the app. If the customer decides to change their PIN, they must go to an ATM and make a cash withdrawal using the new code to ensure that the PIN is updated. Learn more.
Enable/disable ATM withdrawals?
The customer can activate or deactivate the ATM withdrawal functionality from the settings of the dedicated card from the card list screen. Learn more.
Withdrawing money abroad
Wherever customers are in the world, they won't be charged with fees as long as they don't exceed the limits defined in their offer. About the fees and limits applied.
These charges may be related to withdrawals made in the currency of the customer's card : this is known as "dynamic exchange". To avoid these charges, customers should always opt for cash withdrawals in the local currency. Whenever the cash dispenser asks if the customer wishes to use their own conversion rate for the transaction. The customer will have to select "NO" each time to use the current Visa exchange rate. If the customer clicks on "YES", the conversion will be carried out by the ATM's bank.
In addition, the bank that owns the cash dispenser may charge the customer a fee simply for using it: this is called an access fee.
Issues at the ATM?
Withdrawing money from an ATM can sometimes cause problems:
- Card swallowed by the ATM ;
- Withdrawal was debited, but the funds were not collected ;
- Failure of the withdrawal operation.
In the first two cases, it is preferable for the customer to go to the bank with the nearest cash dispenser to resolve the problem directly with the bank in question. If this fails, the customer can contact our customer service (contact@sumeria.eu).
In the latter case, customers should check that the 'ATM' option is active in their card settings and check if no damage is visible on the chip of the card.
In the event of a persistent problem or suspected fraud, the customer must immediately block their card directly from the app or, if unable to access their account, request that their card be blocked or canceled by sending an email to contact@sumeria.eu or by contacting our Live Chat, available 24/7.