The customer can use the IBAN of their account to set up a direct debit with a creditor.
Setting up a direct debit
To authorize a creditor to debit an account on a recurring basis, it is sufficient to provide the IBAN of the account to be debited. The customer will then need to sign a direct debit mandate provided by the creditor.
Once the direct debit is set up, the account will be automatically debited by the creditor at the frequency and for the amount agreed upon in the mandate.
This mandate constitutes the authorization given to the creditor to present direct debits to Sumeria.
The client has up to 13 months to report an unauthorized or incorrectly executed transaction.
Before the debit
Before each debit, the customer will receive a notification and an email to inform them. The customer can also check upcoming transactions in the app. If the account balance is insufficient, the customer will also be informed and will need to top up their account.
In case of debit failure
When a direct debit is refused, some creditors may attempt a new payment in the following days, but this is not systematic.
In case of a direct debit failure, the client must contact the creditor to find an alternative and use another means of payment to settle the payment.
From the 2nd direct debit failure due to insufficient funds, a fee of €7 applies to each refused direct debit in the current month (up to a maximum of €25 per month per client). These fees are listed in the pricing schedule made available to the client.
Stopping a debit
The customer can terminate any direct debit mandate at any time from the screen of the relevant mandate. This will prevent any new debits from the creditor. However, the customer remains liable for the amounts owed under the contract that may bind them to the creditor who initiated the direct debit request.