Sumeria offers services that make everyday life easier: Paying with your mobile in stores, organising money pots on your phone, opening shared accounts and withdrawing money overseas without foreign exchange fees. Sumeria also allows sending money to someone only using their phone number.

To take advantage of all these features, the customer must download the application and open an account.

Step 1: install the app

Before creating an account, customer must install the Sumeria app on the device first. To do so, he simply goes to:

  • App Store for Apple phones (iPhone)
  • Play Store for Android phones.

Step 2: creating an account

To open an account, the customer launches the application on his phone and follows the instructions.

Biometry

When opening an account, the customer is invited to configure biometrics. This is the quickest and easiest way to authenticate in the application. If the customer refuses, he can define a security code. This 4-digit code will be requested before each payment from Sumeria.

Identity verification

Finally, customer must have his identity verified in order to finalise his registration. This is a legal requirement. The customer will need to have a proof of identity and be able to film his face in order to take a video selfie.

Once identity verification has been completed, the customer can access the Sumeria account.

Special situations and error messages

When creating the account, the customer may see one of the following error messages:

  • "Phone number already used"
  • "Email address already used"

The customer may indeed have already used this number or email address to create an account on another online service Sumeria provides.

In any case, to solve the issue, the customer can get in touch with the customer service by sending an email to contact@sumeria.eu.

List of compatible countries within the Sumeria app

Only phone numbers with the following area codes can be used to create an account:

  • 🇫🇷 Metropolitan France and DROM-COM (numbers starting with +33 +262, +596, +590 and +594)
  • 🇲🇨 Monaco (+377)
  • 🇧🇪 Belgium (+32)
  • 🇩🇪 Germany (+49)
  • 🇪🇸 Spain (+34)
  • 🇮🇪 Ireland (+353)
  • 🇬🇧 England (+44)
  • 🇵🇹 Portugal (+351)
  • 🇮🇹 Italy (+39) 🆕
  • 🇱🇺 Luxembourg (+352) 🆕.

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