Lost his phone

Just like a bank card, a phone is simply a payment and collection tool: it doesn't contain money. So, if you lose your phone, you won't lose a single cent! Furthermore, since every important action i…

Loss, theft or fraudulent use of your Card

If customers lose their card or think it has been stolen, they can follow the steps below to block or stop the card to protect their money. If the customer still has access to their account. As a fir…

Loss of a device with Apple Pay-enabled on it

If the client were to lose their device, he can go to the iCloud platform and log in with their Apple ID. Once logged in, he can, as a security measure, delete all the cards added to his device. In a…

Lost your phone and Samsung Pay with it?

If a device configured with Samsung Pay is lost or stolen, the client can use Samsung’s “ Find My Mobile " service to remotely disable Samsung Pay and delete all payment cards registered on the devic…

Loss of a device with Google Pay on it

If your device configured with Google Pay ever gets lost or stolen, you can use "Find My Device" service to deactivate Google Pay remotely and disable all the payment cards you stored in it.

Report abusive payment request

It is possible that a user may receive improper or inappropriate requests for payment. If a user notices or believes that they are being harassed, they can report it to the customer service.

Illegitimate attempt to access the account

If the customer thinks being the victim of a fraud attempt, he should never act in a hurry: in any case, a Sumeria advisors will never ask the customer to give them a password, a code received by tex…

Warning about sites and entities impersonating Lydia

Warning about sites and entities impersonating Sumeria. Sites or entities impersonating Sumeria may attempt to contact you for fraudulent purposes.It is important that you verify the email address, w…