Just like a bank card, a phone is simply a payment and collection tool: it doesn't contain money. So, if you lose your phone, you won't lose a single cent!

Furthermore, since every important action is protected by a confidential code, the customer runs no risk and their account is perfectly secure .

Why is the account secure?

• Two-factor authentication : To log in to an account, Sumeria requires the password the customer has set as well as a verification code sent via SMS to the number associated with their account. Without this code, no login is possible. Simply reporting the SIM card to the mobile operator will prevent anyone from accessing the account.
• The confidential code: even if someone were to manage to open the application, the validation of any sensitive action (such as a payment or a transfer) requires the entry of a confidential 4-digit code that only the customer knows.
• Card security: Transactions made with a Sumeria card are regularly secured by a 3D Secure validation step, guaranteeing that the customer is indeed the originator of the purchase.

The right reflexes in case of loss or theft

If the customer has set up mobile payment solutions, they can deactivate their cards remotely:

• Apple devices (Apple Pay): Go to the iCloud platform to remove payment cards from the lost device.
• Android devices (Google Pay): Use Google's "Find My Device" service to remotely disable Google Pay.
• Samsung devices (Samsung Pay): Use Samsung's "Find my mobile" service to remove saved cards.

Contact customer service

If you have any doubts or wish to report the loss of your device to our team, you can write to us at contact@sumeria.eu . Our advisors will then be able to intervene quickly to further secure your account if necessary.

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