To enable Sumeria to verify their identity and gain access to all services, the customer must record a video selfie. This allows to compare the customer's face with the ID, just as a bank clerk would when opening a new account.

The value of video selfies

The video selfie is one of the options Sumeria recommends, as it is an easy, quick and secure solution for the user. The customer records a video of himself (front camera) and reads aloud a random series of numbers displayed on the screen. In less than 10 seconds, the selfie is taken and sent to Sumeria teams, all without leaving the application. No additional documents are required.

This method is key to combating identity theft. However, it is not compulsory. If the customer does not wish to take a video selfie, he can choose another option and connect an external bank account, for example.

Making a successful video selfie

In order to be valid, the video selfie must meet several criteria:

  • A single person must appear on the video (the customer wishing to have his identity verified);
  • The face must clearly be visible and must match the other ID documents provided;
  • The customer must read the series of numbers out loud;
  • The image must have a reasonable quality (brightness, image sharpness);
  • The video is analyzed by a human. Customers should therefore take care to avoid nudity or insults during the recording.
If the customer does not say the series of numbers out loud, the application can prompt them to try again to avoid rejection by the identity verification teams. In the event of difficulty, the customer can always choose to force the video to be sent.

Security and confidentiality of video selfies

The risk of a video selfie being falsified is low, making it a reliable solution for verifying a customer's identity.

At Sumeria, only the teams responsible for identity verification have access to these video selfies. Data is processed in accordance with the General Data Protection Regulation (GDPR) and retained only for the period necessary to verify identity.

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