€1 charge when adding a bank card

Adding an external bank card in the application is free. When adding a card in the application, a request is sent to the issuing bank of that card to activate the 3-D Secure security. This action pro…

Declined payment

When a payment by card ( physical , contactless mobile payment or virtual card ) is declined the customer receives a push notification or an email giving some explanation on the situation. So why the…

Negative balance after a card payment

In certain very specific cases the Lydia account balance may be negative after using a Lydia card (physical, internet, or contactless). Users are not allowed to overdraft on their Lydia accounts. If this should happen, the user must top up their account as soon as possible.

Pending payment by card

Once the card payment is made, the amount of the transaction remains pending until the retailer confirms the transaction or not. The retailer has 10 days to confirm a transaction. Otherwise, the tran…

My contact hasn't received my transfer

Customer should ask himself when he sent the money, if he indicated the correct bank details and if the recipient has checked these account statements. Check the send date. Transfers sent via the app…

I see a LYDIA*LYDIA SOL debit on my bank statement, but I never paid using Sumeria.

Users sometimes see a "LYDIA*LYDIA SOL" debit on their bank statemen t , without having used Lydia (sometimes without even owning a Lydia account!). If you're facing this issue, here are some explana…