Why was I charged several times for the same payment?

If the customer identifies payments wrongly duplicated within the t ransaction history it is probably for the reasons below : Payment by card. Due to low signal, the payment terminal wrongly notifies…

Declined payment

When a payment by card ( physical , contactless mobile payment or virtual card ) is declined the customer receives a push notification or an email giving some explanation on the situation. So why the…

Negative balance after a card payment

In certain very specific cases the Lydia account balance may be negative after using a Lydia card (physical, internet, or contactless). Users are not allowed to overdraft on their Lydia accounts. If this should happen, the user must top up their account as soon as possible.

Pending payment by card

Once the card payment is made, the amount of the transaction remains pending until the retailer confirms the transaction or not. The retailer has 10 days to confirm a transaction. Otherwise, the tran…

My contact hasn't received my transfer

Customer should ask himself when he sent the money, if he indicated the correct bank details and if the recipient has checked these account statements. Check the send date. Transfers sent via the app…

Why did the amount of my foreign transaction change?

After each card payment, the customer can see the transaction details in the payment receipt , showing the amount in Euros and the value of the payment in the local currency. However, in the event of…