If the customer identifies payments wrongly duplicated within the transaction history it is probably for the reasons below :
Payment by card
Due to low signal, the payment terminal wrongly notifies the customer that the payment is declined while the card was correctly debited.
In this scenario, duplicates are automatically canceled within the next hours.
In some specific cases, an authorization can remain pending for 10 days maximum and then canceled automatically. Click here for more information.
Payments sent to other individuals
Due to low signal, the customer can lose the connection with the app during the payment process. It could lead the customer to perform a second transaction that will be considered as a duplicate.
In this scenario, it is necessary to follow the instructions explained on this article.
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