New phone number or email address

When the customer changes his phone number or has a new email address, it is important to keep them up-to-date on his account. In addition to using these new details to log into the account, they als…

Password

Some time after creating a Sumeria account, the customer is asked to set a password. This password, along with a phone number , represents the pair of identifiers that allow access to the account. It…

About biometric authentication on Sumeria

To protect the customers' money, Sumeria offers to activate an additional biometric security measure before any money is sent, transferred or paid, as well as when the application is opened. If the s…

Security Code

When the customer performs an action deemed sensitive, he must validate it via a security step. By default, the customer must enter his password. He can also choose to define and then systematically…

Problems recovering a Sumeria account

To access his account, the customer uses a pair of identifiers: a telephone number and a password. If the customer forgets the password or change of telephone number, he may have difficulty logging i…

About Sumeria' email addresses

Sumeria may send various communications by email to its customers. As e-mail is not a secure communication channel, and is increasingly considered to be untimely, Sumeria is using this method less an…