If the card expires, we automatically order a new one and deliver it to the customer's address.
How long does a card last for?
Each card can be used for three years — then, it expires. Its expiration date can be found at the back of the card. When this date comes, customers won't be able to use it anymore. If the card's renewal is not validated before the card's expiration, it will be necessary to order a new one from the "Cards" section.
When do I get my new card?
The customer will get a notification in the app a month before his card expires. We'll ask him about his current postal address. Once he has confirmed it, we'll send the new card over to his home. The customer won't have to pay a thing.
Activating the new card
Once the customer gets the new card, he just has to link it to his phone, then activate it.
Fulfilling your old card's destiny
Even though an expired card cannot be used, we recommend to destroy it by cutting both the card and the chip with strong scissors.
To learn more about card delivery, Delivery and activation.
Regarding suspended cards : the automatic replacement of the card does not apply when the card is suspended.