The bank account switching service makes it easy to change your main account by transferring recurring direct debits and standing orders. This service saves the customer from having to contact each organization individually (employer, energy provider, subscription company, etc.).

The client can request two types of procedures:

• Inbound mobility: to transfer transactions from an external account to your Sumeria account.
• Outbound mobility: to transfer your transactions from Sumeria to another banking institution.

Application procedure

To initiate a bank account switch, the customer must contact customer service via one of the two official channels:

• Secure messaging: accessible directly within the Sumeria application.
• The dedicated email address: by writing to contact@sumeria.eu .

Case stages

Once initial contact has been made, the process unfolds according to the following steps:

• Receipt of the mandate: The customer service department sends the customer a bank mobility mandate form.
• Document completion: The client is asked to fill out and sign this mandate manually, then return it scanned or photographed by email.
• Interbank coordination: Upon receipt of the compliant document, Sumeria contacts the originating or destination bank to initiate the exchange of information.
• Information for creditors: The new bank details are then communicated to the organizations concerned by regular transfers and direct debits.

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