About customer service

Customer service is the beating heart of the service provided by Sumeria. It takes the form of a manual, a virtual help, and a team of specialized advisors who can quickly and precisely answer custom…

"Get me the manager!"

Some problems are more complex than others, and sometimes our advisors face difficulties resolving yours as quickly as we would like. If this happens, we've implemented a feature so you can say "get…

Suggest a new feature to Lydia

The best features we've developed have been inspired by suggestions from Sumeria users. If you have an idea you'd like to share with us, please let us know using the application's messaging system or…

Sending a claim to Lydia Solutions

Sending a claim to Lydia Solutions. On top of a customer service providing customized assistance, Lydia Solutions (Lydia and Sumeria) provides customers with a department dedicated to claims. This sp…

About the telephone appointment

Phone appointements give customers the opportunity to speak to an advisor. This feature is exclusive to Black+, Green+ customers or Sumeria customers enjoying the black or standard card benefits. See…

Advisor phone calls

Sumeria advisors may call customers by phone (most of the time during a pre-arranged time slots , but on rare occasions spontaneously too). In any case, it is important that customers stay cautious a…