Phone appointements give customers the opportunity to speak to an advisor.
This feature is exclusive to Black+, Green+ customers or Sumeria customers enjoying the black or standard card benefits.
How to book a phone appointment?
Customers can book a phone appointment in the mobile app from the "Help & messages" tab.
They can a time slot for one of our advisers to call them back. Once the appointment has been booked, a confirmation email is sent.
In the event of unforeseen circumstances, customers must cancel the booking and will be able to reserve a new slot.
Before the phone appointment
Customers must ensure to be available and to have prepared the necessary documents for their appointment ahead of time.
Do you have any other question ?
Great !
Back to home
What do you want to do ?
Contact the support
Back to home