Phone appointements give customers the opportunity to speak to an advisor.
This feature is exclusive to Black+, Green+, Sumeria+ customers or Sumeria customers enjoying the black card benefits.
How to book a phone appointment?
Customers can book a phone appointment in the mobile app from the "Help & messages" tab.
They can a time slot for one of our advisers to call them back. Once the appointment has been booked, a confirmation email is sent.
In the event of unforeseen circumstances, customers must cancel the booking and will be able to reserve a new slot.
Before the phone appointment
Customers must ensure to be available and to have prepared the necessary documents for their appointment ahead of time.
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