The card has two types of limits: those defined by the customer's offer and those that can be managed by the customer.
Card usage limits
All payment and withdrawal limits of the card can be viewed in the applicable rates and limits table .
Client-set ceilings
The customer can set or adjust the maximum amounts paid or withdrawn with their card at any time directly from their app or computer. To modify these limits, they must go to the "Limits" screen in the app. There, they can set their own monthly, weekly, and daily limits.
Ceilings reached
If the customer reaches one of the limits set by their plan and is unable to make a payment, they can either change their offer or request an increase from the "Limits and Capping" screen to cover an exceptional expense.
They will be asked to specify the temporary limit to be set and the period during which this increase will be effective. The request will be automatically forwarded to customer service, who will rule on the customer's request.