Once their personal details have been entered, customers are asked to make a bank transfer to fund their account. Provisioning the account is an essential step in completing the registration and enjoying all the services available in app.
At any time, the customer retains the option to cancel their transfer and registration directly from the application.
How to fund the account?
To fund the account, user must perform a bank transfer for an amount not exceeding €150. The transfer must also come from an external bank account belonging to the customer, otherwise it will be rejected.
Two methods are available to complete the operation:
- Manual transfer: The account information required to make the transfer (IBAN, BIC, beneficiary) is displayed on the screen. The customer can manually copy and paste these details into their external bank's interface.
- Assisted transfer (BETA): The application provides a list of compatible banks, allowing the customer to avoid copying and pasting the IBAN and bypassing their external bank's application entirely.
The funds sent are protected at all stages of the registration process.
In the event that the customer is unable to make this transfer, they are authorised to click on the confirmation button, even if they have not done so.
When will the money be available?
The funds will be visible and usable as soon as the registration process is finalised, i.e. after the customer's identity has been verified.
Depending on the transfer times of the issuing bank, it may take 2 to 3 working days for the transfer to be received by Sumeria.
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