The customer can transfer money from their account to a bank account at any time. To do so, the customer need to know the IBAN of the recipient's account or have it registered in the app beforehand.
Initiating a bank transfer
The customer can make a bank transfer from the account screen they wish to debit.
Compatible bank accounts and IBANs
Unverified customer
An unverified customer can add and transfer money to IBANs from the following countries: Germany, Belgium, Spain, France, Italy, Ireland, Luxembourg, Monaco, Portugal, and UK.
Verified customer
A verified customer can add and transfer money to IBANs from all Eurozone countries. This excludes countries that do not use the Euro, namely: Bulgary, le Danmark, la Czech Republic, la Sweden, etc.
Adding a beneficiary IBAN
The customer can register an IBAN from the "Beneficiaries" screen of their app or enter the IBAN directly when sending money to a recipient.
To add an IBAN, the following information is required:
- the 27 characters specific to the IBAN;
- the first and last name of the IBAN owner if it is not the same as the app user.
Removing a beneficiary IBAN
To remove an IBAN, the customer must go to the list of beneficiaries, click on the relevant IBAN, and delete it.
Cancelling a transfer
In the transaction history, the customer can check if the bank transfer was sent to the correct IBAN. For more information, read the article "About bank transfers."
To request a refund for a bank transfer, it is advisable to contact the recipient by their own means. It is also possible to contact an advisor to try to request a "Transfer Recall," but there is no guarantee of success.