To ensure a secure environment, Lydia Solutions has decided to restrict access to its services on phones whose operating systems have been modified (commonly referred to as “rooted” or “jailbroken” devices).
What is a modified phone?
This is a process (sometimes performed at the factory or by a previous owner) that unlocks all the phone’s system privileges. It’s a bit like having a “master key”: it offers more freedom, but it also disables the manufacturer’s standard security measures.
Why restrict access?
When a device undergoes a “root” (Android) or “jailbreak” (iOS) modification, the native security measures installed by the manufacturers are disabled. This leaves the device owner vulnerable to significant risks.
The compromise of the protection system
Under normal circumstances, each mobile app operates in an isolated environment. On a modified device, this isolation is lost. A malicious app could then access the banking app’s data, intercept login credentials, or capture SMS verification codes without the user’s knowledge, putting the account’s security at risk.
The lack of official security updates
Modified devices often no longer receive critical security patches from manufacturers. As a result, customers are exposed to known vulnerabilities.
Recover account access
When a customer attempts to access their account from a modified phone, the app automatically closes as a security measure.
To resolve this issue, the customer must perform a full factory reset on their device using the manufacturer’s official software to remove all traces of system modifications.
If they encounter any difficulties, the customer can contact customer service.