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  1. All Categories ​Security
  2. ​ > ​ ​Account access issue

Blocked account

There are three reasons why a Sumeria account can be blocked. The customer has entered the wrong password too many times (most common). Sumeria has locked the account for security reasons.. The custo…

I created my account with the wrong email address

If the customer has made a mistake on his e-mail address when creating his account, or no longer has access to his e-mail address, he must correct it as soon as possible. Customer logged in. Customer…

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