Blocked account

There are three reasons why a Sumeria account can be blocked. The customer has entered the wrong password too many times (most common). Sumeria has locked the account for security reasons.. The custo…

I created my account with the wrong email address

If the customer has made a mistake on his e-mail address when creating his account, or no longer has access to his e-mail address, he must correct it as soon as possible. Customer logged in. Customer…

Using the app on modified devices (rooted/jailbroken)

To ensure a secure environment, Lydia Solutions has decided to restrict access to its services on phones whose operating systems have been modified (commonly referred to as “rooted” or “jailbroken” d…