Renewing an offer

Unless customers specify otherwise, offers are automatically renewed, whether it be monthly or annual versions. Means of payment. Upon renewal, the chosen payment method will be charged. Since versio…

Switching to a different offer

Customers benefiting from a Lydia offer that can only be ancelled after a year (Lydia+, Lydia Black+, Lydia Green+) and who want to switch to a Sumeria offer can in some cases (detailed in-app) termi…

Switching from a Lydia to a Sumeria offer

Lydia offers with Sumeria. Lydia+, Lydia Green+ and Lydia Black+ benefits remain active with Sumeria. This means customers can keep their subscriptions if they wish to. They can also switch to a Sume…

Paying for an offer

Means of payment. Upon renewal, the chosen payment method will be charged. Since version V13 of the app, subscriptions are automatically debited from the client's main account. The payment source can…

Cancelling an offer

Cancelling a Sumeria offer. Customers can cancel their Sumeria offer at any time from the "Sumeria offer" screen, accessible from the " Menu " screen and by tapping "Change my Sumeria offer" and then…