Cancelling a Sumeria offer
Customers can cancel their Sumeria offer at any time from the "Offer" tab, accessible from "Me" on the home screen. They will then need to click on "Change my offer," then "Change offer," and finally "End my benefits."
Terminating the standard card offer
Customers can cancel their offer even if it hasn't been 3 months yet. In that case, they will retain the benefits linked to their offer until the end of the withdrawal period. Once their subscription is over, they will no longer enjoy the benefits linked to their offer and new limits will apply.
Terminating the black card offer
Customers can cancel their offer even if it hasn't been 12 months yet. In that case, they will retain the benefits linked to their offer until the end of the 12 months period. Once their subscription is over, they will no longer enjoy the benefits linked to their offer and new limits will apply.
Cancelling Sumeria+ or Sumeria+ with the standard card
Cancellation policy
- Customers who chose the monthly billing are subscribed for a minimum of 6 months and can only cancel once that 6 months period is over.
- Customers who chose the annual billing have access to the Sumeria+ offer for 12 months. In case of early cancellation, customers cannot be refunded for the months they will not be using.
Status of tools and budget/project accounts
If customers choose to terminate their offer, the accounts they opened during the Sumeria+ programme (major project, project accounts, budget accounts, cash reserve) become standard sub-accounts. The balance of the accounts and their names remain unchanged but the tools that funded them are no longer available.
Cancelling Sumeria+ with the black card
Cancellation policy
- Customers who chose the monthly plan are subscribed for a minimum of 12 months and can only request to terminate their offer after this period.
- Customers who chose the annual billing have access to the offer for 12 months. In case of early cancellation, customers cannot be refunded for the months they will not be using.
Status of tools and budget/project accounts
If customers choose to terminate their offer, the accounts they opened during the Sumeria+ programme (major project, project accounts, budget accounts, cash reserve) become standard sub-accounts. The balance of the accounts and their names remain unchanged but the tools that funded them are no longer available.
Terminating a Lydia offer
Since 04/02/24, Lydia+ customers have been migrated to Sumeria+, and Lydia Black+ customers to the Black Card.