Cancelling a Sumeria offer

Customers can cancel their Sumeria offer at any time from the "Sumeria offer" screen, accessible from the "Menu" screen and by tapping "Change my Sumeria offer" and then "Get the basic card".

Terminating the standard card

Customers can cancel their offer even if it hasn't been 3 months yet. In that case, they will retain the benefits linked to their offer until the end of the withdrawal period. Once their subscription is over, they will no longer enjoy the benefits linked to their offer and new limits will apply.

Customers who went for annual billing have access to the standard card for 12 months. In case of early cancellation, customers cannot be refunded for the months they will not be using.
Terminating the black card

Customers can cancel their offer even if it hasn't been 12 months yet. In that case, they will retain the benefits linked to their offer until the end of the 12 months period. Once their subscription is over, they will no longer enjoy the benefits linked to their offer and new limits will apply.

The subscription to the black card is for a minimum of 12 months. At the end of this period, the black card can still be used with the limits of the basic card.
Cancelling Sumeria+ or Sumeria+ and the standard card

Cancellation policy

  • Customers who chose the monthly billing are subscribed for a minimum of 6 months and can only cancel once that 6 months period is over.
  • Customers who chose the annual billing have access to the Sumeria+ offer for 12 months. In case of early cancellation, customers cannot be refunded for the months they will not be using.

Status of tools and project accounts

If customers choose to terminate their Sumeria+ offer, the accounts they opened during the programme (major project, project accounts, cash reserve) become standard sub-accounts. The balance of the accounts and their names remain unchanged but the tools that funded them are no longer available.

Cancelling Sumeria+ with the black card

Cancellation policy

  • Customers who chose the monthly plan are subscribed for a minimum of 12 months and can only request to terminate their offer after this period.
  • Customers who chose the annual billing have access to the Sumeria+ offer for 12 months. In case of early cancellation, customers cannot be refunded for the months they will not be using.

Status of tools and project accounts

If customers choose to terminate their Sumeria+ offer, the accounts they opened during the programme (major project, project accounts, cash reserve) become standard sub-accounts. The balance of the accounts and their names remain unchanged but the tools that funded them are no longer available.

Terminating a Lydia offer

Since 04/02/24, Lydia+ customers have been migrated to Sumeria+, and Lydia Black+ customers to the Black Card.

Pricing, commitment periods, and renewal dates remain unchanged.

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