The renewal of the offer is automatic until the customer cancels it.
Means of payment
At the time of renewal, the selected payment method will be charged. The customer can change the payment source and choose another of their Sumeria accounts for the offer debit. This can be done from the “Offer” screen.
Payment failure
If the payment fails, a second payment attempt will be made on the account. If the balance is insufficient, the account will go into overdraft, allowing the client to keep their benefits for the current period.
However, if customers haven't credited their account by the time the following payment is due, they automatically lose access to their benefits and downgrade to the free offer.
Do you have any other question ?
Great !
Back to home
What do you want to do ?
Contact the support
Back to home