Customers can transfer money from their account to a bank account at any time.

To do so, they must know the IBAN of the recipient account, or have previously registered it in the application in advance.

To do this, you need to know the IBAN of the recipient account, or have previously registered it in-app.

Initiating a bank transfer

Customers can make transfers from screen of the account they want to debit or from the "Beneficiaries" screen.

If needed, customers can reach out to an advisor who will make the transfer for them. To do so, they must provide the bank details of the recipient account via email.

Processing time

Wire transfers made from the application are subjet to the banking system processing time. They are credited on the recipient account within 30 seconds for instant transfers or within 2 to 3 working days for standard transfers (excluding weekends and public holidays).

Compatible bank accounts and IBAN

All IBANs from Euro zone countries are accepted, learn more.

If the receiving bank is unable to receive a euro transfer, the transfer will be rejected on the customer's account.

Cancelling a transfer

Customers are advised to contact the transfer's recipient by their own means to ask them to refund said transfer.

They can also reach out to their advisor to try to request a "Transfer recall", but no result is guaranteed.

The IBAN entered or selected for a bank transfer cannot be typed in wrong (thanks to a control key that refuses to execute a transfer in case of error).

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