By accessing their account from a computer, the customer can track the evolution of their expenses as well as the balance of their accounts. They can also perform quick actions, download bank statements, block a card, or initiate a bank transfer.
Initiate a bank transfer request
To begin, the customer logs in to their account from a web browser using the following link: https://app.sumeria.eu/login.
Once logged in, he can initiate a bank transfer from the “Quick actions” section.
The customer then enters the amount to be transferred, the account to be debited, the transfer reason and the beneficiary’s IBAN. If the IBAN is already saved in the application, he can select the beneficiary directly from the list provided. Otherwise, he can enter the IBAN manually.
Confirm a bank transfer
After submitting the transfer request from the browser, a summary of the transaction is displayed on the screen. The beneficiary is then verified via Verification of Payee (VoP), with the result displayed directly on the computer screen. The transfer then requires strong customer authentication from the mobile application.
During this validation, the customer can see the main transfer details in the application: the amount, the beneficiary and the source account. The transfer is only executed once the strong customer authentication has been successfully completed. If the customer experiences difficulties accessing the application, he can refer to this article to regain access to his account.
Once confirmed, an instant transfer is generally credited to the beneficiary’s account within a few seconds, subject to the compatibility of the relevant institutions with the SEPA Instant network and the absence of a security check. Standard transfers are credited within a timeframe of up to 2 to 3 working days, excluding weekends and public holidays.
Awareness against fraud attempts
- The customer must never share their login credentials, security codes, or banking information by phone, SMS, or email. Likewise, the customer must never validate a payment that they did not initiate themselves.
- No Sumeria advisor will ask you to provide your password outside the application, either by email, SMS, or phone call. This password is strictly confidential.
- Account management procedures always take place directly on the mobile application.
If the client has any doubts, they can directly contact customer service to report any suspicious activity. Lydia Solutions' anti-fraud service does everything possible to identify and neutralize fraudsters.
In the event of receiving a suspicious message or call, the client must under no circumstances click on a link, call back the number, or communicate any information. They must immediately report the attempt to Sumeria customer service via the official channels available in the application or on the Sumeria.eu website.