The customers can find every transaction made from the "History" section displayed on the home page.
Finding payment receipts in-app
There are three ways of finding payments you made from the app.
Via push notifications
Customers will receive a push notification right after a payment. This feature can be deactivated from the app settings.
From the transaction history
Payment receipts are instantly displayed in the transaction history. After opening it, the customer can switch from a receipt to another by swiping right or swiping left.
Each receipt contains the following information:
- the name of recipient or sender of the payment ;
- the status of the payment ;
- the amount and date of the payment ;
- the payment method that was used and debited.
More actions
From a payment receipt the customer can:
- Obtain more information about the payment by clicking on "Events" or "Details" ;
- Transfer the money received by clicking on "Transfer" ;
- Change the payment source after a card transaction ;
- Request a Lydia or Send a Lydia ;
- Get a receipt or a proof of transfer in PDF format ;
- Get in touch with the Lydia support team ;
Via email
For app users
Every time the customer make a payment, an email is sent. This feature can be disabled from the account settings.
For payments via the online credit card form
If the customer makes a payment via external credit card on via CB form, they will receive a receipt by e-mail.