By going to the " Notifications " screen, the customer can set their preferences to be informed in real time of the activity of their account.
These alerts can be received:
- By mobile notification (“push”);
- By email.
The customer decides what types of communications they wish to receive and can change their choices at any time.
Enable mobile notifications for the application
On iOS and Android
- Go to your smartphone settings to enable the application's notification settings.
- Open the application and enable notifications from the " Me " screen to access the " Preferences " screen."
The different types of notifications
Important alerts
When an event affects the account, the customer is notified to ensure effective monitoring of his funds. This includes:
- Incoming transfer: informing about the amount received and the new available balance;
- Failed transaction: informing about the reason for the decline (e.g., insufficient balance);
- Upcoming direct debit: providing details on the amount and date of an upcoming debit from the account;
- Urgent message from his advisor.
New products and promotions
The customer is notified of new application features, service status, or special offers and promotional deals.
Alerts after a payment
The customer can choose whether or not to display the account balance in the payment confirmation notification (Learn more about alerts)
Reimbursement between friends
The customer is notified of refunds made with his contacts.
Transaction alerts
From each account screen, the customer can also enable alerts that will be sent, according to the customer's choice, to the email address associated with their customer account or in the form of push notifications or both.