Loans contracted in the past can still be viewed from the app.
It is still possible to request a loan via FLOA Bank app.
Customers can borrow between €100 and €1,500 credited instantly on their account.
A credit must be repaid. Customers must check their ability to repay before making a commitment.
Ask for and receive an express loan
Customers can request a loan by navigating to the "Credits" section from the home screen.
For a loan between €100 and €1,500, the money is immediately credited to the customer's account, for a repayment over 3 months.
The express loan is a contractual commitment: borrowers commit to repay the entire amount borrowed to the lender, plus costs, detailed below.
Cost of a loan
Like any other loan, the express loan is a paying service, with variable and fixed costs.
Customers pay costs linked to the amount of the loan. No fixed costs will apply in addition to the costs below.
Amount borrowed | Negligible costs | APR |
€100 - €1,500 | 3.33% | 22.64% |
For a more precise estimate of the costs, customers can simulate an express loan in-app.
A credit must be repaid. Customers must check their ability to repay before making a commitment.
Loan repayment
Repays are made in several monthly installments, automatically debited from the customer's account, via banking card.
These monthly installments are debited at 30, 60 and 90 days after the date of subscription.
Customers can monitor their repayment schedule from the app.
Eligibility criteria for the express loan
Our partner reserves the right to decide if customers are eligible to this offer.
Personal information customers agreed to share with the bank are used to consider their request.
The answer is definitive from the moments the funds have been loaned.
Fees payment confirm the subscription.
Right of withdrawal
Customers can exercise their right of withdrawal to cancel their loan application within the 14 days following the date of subscription.
To learn more about the cancellation of an express loan, click on this link.
Help
For any questions regarding the justification of the automatic response obtained when requesting for a loan, or to a current loan, customers may directly reach out to the credit partner.
FLOA Bank customer service team is available via email at: contactlydia@floa.com or by telephone at 09 69 39 11 86 (toll-free call from Monday to Friday from 9 am to 8 pm, and on Saturday from 9 am to 6 pm).
Customers must mention their customer reference during any phone calls, which they can find on the screen used to monitor their current loan.
Some legal background
The express loan is presented by Lydia Solutions, a simplified joint stock company registered in Paris, under the RCS number 534 479 589 with a capital of €1,478,203, established at 14 avenue de l'Opéra 75001 Paris, hereinafter referred to as "Lydia" or "Lydia Solutions" holder of the Lydia brand and registered as a Mandataire en Opération de Banque et Service de Paiement with the ORIAS under number 18007465.
Lydia acts as authorized representative of FLOA Bank, a public limited company registered in the Bordeaux Trade and Companies Register (RCS) with a capital of 42,773,400 euros, whose registered office is located at Bâtiment G7, 71 Rue Lucien Faure, 33300 Bordeaux. FLOA Bank is a credit institution subject to the supervision of the Autorité de Contrôle Prudentiel et de Résolution (bank code: 14628) and registered as an insurance or re-insurance broker and insurance agent with the ORIAS under number 07028160.