Closing account

The customer can close his account at any time through the app or via email.

This action is irreversible: the customer will lose access to the applications provided by Lydia Solutions (Sumeria and Lydia), as well as his data.

Closing Lydia Solutions account in-app

Customers can delete their account at any time right from the app, by navigating to the "Security & privacy" screen and then by tapping "Delete my account".

By email

Customers can also ask to definitively close their Lydia Solutions accounts at any time by sending an email to contact@sumeria.eu that includes the following info:

• First and last name;
• Phone number linked to the Lydia account at issue;
• Reason for the account closure.

Should customers wish to open an account again, they will simply have to verify their identity.

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