Users sometimes see a "LYDIA*LYDIA SOL" debit on their bank statement, without having used Lydia (sometimes without even owning a Lydia account!).

If you're facing this issue, here are some explanations that can help you out:

1. You've made an online payment with your bank card 💳

Actually, you can be using a Lydia service without even knowing it. There are two main scenarios:

  • Either you've paid online: many businesses use a Lydia software (Lydia Pro) to accept card payments. Hence, Lydia debits your account on behalf on the business. This is why you can see " LYDIA*LYDIA SOL" instead of the merchant's name on your bank statement.
  • You participated to a money pot: Lydia operates a money pot website called "cagnotte.me". Therefore, every time you participate to a money pot on this website, you'll see a "LYDIA*LYDIA SOL" debit appear on your bank account.

2. A relative has used your card without you knowing it 💁‍♀️

Your children or significant other can use your card to make online purchases on your behalf. To be honest, it happens quite often. Users generally realise it a few days later after having asked their family.

👉 Next time, to avoid this situation, we recommend using a card that enables instant payment notifications on your phone, like the Lydia card. To know more, read this.

Do you have any other question ?
Great !
Back to home
What do you want to do ?
Contact the support Back to home

Powered by HelpDocs (opens in a new tab)