The customer can have better control over his money, by allowing to be notified when something happens on one of his accounts.
These alerts can be received:
- By email;
- By push notification (on phone).
Alerts are enabled by default, but it is possible to disable or configure these alerts to personalize them. The customer decides which ones he wants to receive, under what conditions, and how to be alerted, account by account.
Account alerts can work on accounts, shared accounts, but also on external bank accounts.
Modify or create an alert
To access the alerts for an account, the customer has to go to the “Alerts” menu of the account details view.
The different types of alerts
Transfers received or expenses over
When an operation impacts the account, the customer will be warned. The transaction can be an expense or a receipt. If it's an expense, it can be done by the customer or by a member of the shared account who has the right to spend money.
Balance too low or too high
When the account balance reaches a defined threshold or limit, the customer will be warned.
Weekly balance
This alert regularly provides the status of the account. It is sent every Sunday morning.
Alert criteria
Communication channel
The option allows the customer to define whether the alert should be sent by email or by push notification.
Default alerts
For accounts and shared accounts
When a customer creates an account, an alert is automatically added by default to simplify his use: “Transaction made over €0”, by email and push notification.
The customer will be prevented for each operation. He can personalize his alerts at any time.
For external bank accounts
When the customer connects an external bank account, two alerts are automatically added by default:
- Transaction made over €100, by email;
- Balance too low at €50, by email and push notification.