The video selfie is an account authentication method implemented by Sumeria. To record a video selfie, customers must film themselves facing the camera and speak out loud, following the on-screen instructions.
Customers may be asked to take a video selfie in several cases:
- To get their identity verified;
- Account access without filling a password;
- Account access from a newly and insufficiently secured device;
- Occasionally, as part of regulatory checks or enhanced security measures.
Deadlines
Each video is checked by humans, again to maximise the level of security. It takes a little longer, but it's worth it. The validation time is generally between 3 and 5 minutes during working hours.
In some cases, treatment may take longer.
Confidentiality
Only a specialised team has access to and can check the videos. They are not used for any purpose other than those defined above.
The customer remains free to refuse video verification.
Do you have any other question ?
Great !
Back to home
What do you want to do ?
Contact the support
Back to home