Means of payment

The customer's chosen means of payment is debited for the renewal. Customers can change the means of payment in use. If the means of payment in use is a Lydia account, the associated payment will appear in their history.

Customers who chose an external means of payment when they subscribed on V.12 of the application keep the same source on V.13. However, for any offer change or new subscription on V.13, the main account will be automatically defined as payment source.

Payment failure

Should the payment fail, a second attempt is made using the main account. If the balance is insufficient, the account balance becomes negative so customers don't lose their benefits for the current period.

If customers haven't credited their account by the time the following payment is due, they automatically lose access to their benefits and downgrade to the free offer.

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